Website Service Refund Policy

1. Scope

This policy applies to the one-time production fee for Starter, Business, Premium, and custom website packages purchased from AlphaBlue Website Service. It also explains how we treat related domain registrations, mailboxes, recurring services, licenses, third-party purchases, and custom systems when they appear in the same order.

A quote, signed agreement, or order-specific statement may add terms for work outside a standard package. If an order-specific term conflicts with this policy, the term clearly presented and accepted for that order applies, subject to mandatory law.

2. Website delivery milestones

The one-time website production fee is allocated to four delivery milestones. The allocation measures earned production work. It is not an estimate of the time spent on a single task.

We may use placeholder copy and images in V1 so you can confirm the design direction without waiting for every final asset. Once V1 is approved and V2 begins, changes to the approved color direction or primary layout are treated as a new scope, not an ordinary revision.

3. How we calculate a cancellation refund

Before project work begins, the reference refund is the one-time production fee less any payment cost that was disclosed, actually incurred, non-recoverable, and lawfully deductible. Once a milestone is complete, its allocated fee is earned.

If you cancel while a milestone is in progress, we do not automatically charge the entire milestone. We review the work completed and deduct only its documented value, up to that milestone's allocation. The review may consider drafts, files, communications, approvals, revision history, preview access, technical work, and time records.

Reference refundable portions after each completed milestone are:

• After project start: 95% of the one-time website production fee.
• After V1 delivery: 65% of the one-time website production fee.
• After complete V2 delivery: 20% of the one-time website production fee.
• After publication and handover: 0% for a change-of-mind cancellation.

Any figure shown before review is preliminary. The final decision identifies the original payment, documented deductions, and approved refund amount.

4. Domains, add-ons, and third-party items

The website milestone percentages do not automatically apply to every item in an order.

• Domain names: a registration or renewal is normally non-refundable after it has been submitted to the registry because the registration cannot usually be reversed.
• Mailboxes, forms, and recurring services: treatment depends on whether the service has been activated, the service period already used, and the terms shown for that item.
• Licenses and third-party subscriptions: non-recoverable charges may be deducted when they were disclosed before purchase and incurred for your order.
• Custom systems and work outside the package: refund terms are set in the relevant quote or written scope. Custom-system development is not included in the standard website price.

Cancelling a recurring service stops future renewal where cancellation is available. It does not automatically reverse a registration, license, or service period already supplied.

5. How to request a refund

Use the Refunds area in theAlphaBlue Customer Portal. If you cannot access the portal, email[email protected].

Please provide:

• Your name and the email address used for the order.
• The order, invoice, or payment reference.
• The reason for cancellation or refund.
• Any relevant delivery, defect, or communication details.

You can add information through the portal if our reviewer requests it. You may cancel your request before approval or payment processing begins.

6. Review, approval, and payment timing

We aim to acknowledge and review a complete request within 5 business days. Complex cases may take longer if information is missing, third-party costs must be confirmed, or a payment dispute is already open.

A reviewer calculates the recommendation. A different authorized person approves the final amount. After approval, we normally initiate the refund within 10 business days. Your bank or payment provider may need additional time to display the credit.

Payment processing fees from the original charge may not be returned to us. We deduct such costs only where they meet the disclosure, evidence, non-recoverability, and legal conditions stated in this policy.

7. How approved refunds are paid

We normally return an approved refund through the channel used for the original payment. This reduces fraud, mistaken payments, and payments to an unauthorized third party.

• Stripe payments: we submit the refund through Stripe to the original payment method. We do not redirect a card payment refund to a bank account or cash.
• Bank transfers: we refund by bank transfer to an account held in the same name as the recorded payer. We may ask for the account holder name, bank, account number, and supporting evidence. We do not pay a third-party account.
• Cash payments: we normally refund in cash and require a signed receipt. If a cash refund is not reasonably practicable, an authorized reviewer may approve a bank transfer to an account held in the same name as the recorded cash payer. The reason for the exception must be documented.

Differences in spacing, punctuation, title, or ordinary Thai/Latin transliteration may be reviewed, but AlphaBlue may request identity or business-registration evidence before treating two names as the same. We will not change the refund destination after approval without a new review. Never send complete bank-account details through public chat or an unprotected form; use the Customer Portal or the secure method we provide.

Manual bank and cash refunds require evidence of payment and independent confirmation by a second authorized person before the case is marked complete.

8. Refund requests and payment disputes are different

A refund request is reviewed and, if approved, paid by AlphaBlue. A card dispute or chargeback is opened with the cardholder's bank and decided through the payment network.

Please contact us promptly if you believe a payment is duplicated, unauthorized, or connected to a delivery problem. This request does not remove any right you may have to contact your bank. Once a formal dispute is open, we normally handle the amount through that dispute process and do not issue a separate refund that could duplicate payment.

9. Non-performance, defects, and statutory rights

The change-of-mind milestone calculation does not limit remedies required by law. If AlphaBlue does not perform the written scope, delivers a material defect, or supplies work that materially differs from the agreed description, contact us so we can investigate and provide an appropriate correction, replacement, price adjustment, or refund.

Nothing in this policy excludes a right that cannot lawfully be excluded or restricts your right to raise a complaint with a competent authority.

10. Policy versions and contact

We may update this policy for future orders. The refund policy version recorded when you place an order remains the reference for that order unless a later change is required by law, gives you a more favorable outcome, or is agreed with you.

Questions about this policy can be sent to[email protected]. AlphaBlue can be contacted at 187/50 Moo 5, Choeng Noen Subdistrict, Mueang Rayong District, Rayong Province 21000, Thailand.